Frequently Asked Questions (FAQs)
General Questions
What is MAIKHAN Store?
MAIKHAN is a Pakistani online store offering problem-solving and trending products at affordable prices — delivered across the country with a commitment to quality and customer service.
Do I need to create an account to order?
No, you can place an order as a guest. However, creating an account makes it easier to track orders, manage returns, and receive exclusive offers.
Are all products original and new?
Yes, all our products are 100% original, brand new, and sealed unless otherwise mentioned.
How do I track my order?
Once your order is shipped, you’ll receive an SMS or email with a tracking number and courier link to monitor your delivery status.
How do I contact customer support?
You can contact us via WhatsApp or call at +92 328 7797788, or email us at helpmaikhan@gmail.com from Monday to Saturday, 10 AM to 6 PM.
Shipping & Delivery
Do you deliver across Pakistan?
Yes, we deliver to all cities and towns in Pakistan through trusted courier partners like TCS, Leopard, M&P, PostEx, and more.
How long does delivery take?
Standard delivery takes 5–7 working days, depending on your location. Remote areas may take slightly longer.
What are the delivery charges?
Delivery charges vary by product and location, but many items qualify for free shipping. The exact cost is shown at checkout.
Can I choose my courier service?
We automatically select the best courier based on your location. If you have a preference, let us know while ordering — we’ll do our best to accommodate.
What if my order is delayed?
While we strive for timely delivery, unforeseen delays can happen. You can track your order using your tracking ID or contact our support for assistance.
Payment
What payment methods are accepted?
We currently offer Cash on Delivery (COD) for all orders. Online payment options are coming soon.
Is there any additional charge for COD?
No, we do not charge any extra fees for using the Cash on Delivery option.
Do you accept credit/debit cards?
Not at the moment. We’ll be adding secure online payment options very soon.
Return & Refund
Can I return a product?
Yes, we accept returns within 7 days if the item is damaged, incorrect, or defective — with an unboxing video as proof.
Is there any additional charge for COD?
Email us at helpmaikhan@gmail.com with your order details and issue. Include an unboxing video and packaging photos.
How long does a refund take?
Refunds are processed within 8–15 business days after we receive and verify the returned product.